Refund and Returns Policy
Last Updated: 02 March 2026
Company: Royal Arabia Tourism LLC
Website: https://royal-arabia.com/
1. Strict No Refund Policy
All bookings made with Royal Arabia Tourism LLC are final and non-refundable.
Once a booking is confirmed and payment is successfully processed:
- No cancellations are permitted
- No refunds will be issued
- No date changes are guaranteed
- No partial refunds are provided
- No refunds for unused services
This policy applies to all tours, activities, experiences, transfers, and packages offered on our website.
2. No-Show Policy
Failure to:
- Arrive at the designated pickup location on time
- Provide correct contact information
- Answer driver/guide calls
- Be present at the scheduled activity time
will be considered a No-Show, and no refund or rescheduling will be offered.
3. Late Arrival
Late arrival may result in:
- Missed tour departure
- Reduced tour duration
- Denied participation
No refund or compensation will be provided in such cases.
4. Customer-Initiated Changes
Royal Arabia does not guarantee date changes once a booking is confirmed.
In exceptional cases, date changes may be considered at our sole discretion and:
- Are subject to availability
- May require additional payment
- Are not guaranteed
5. Medical Conditions & Personal Circumstances
No refunds will be issued for:
- Medical conditions
- Pregnancy restrictions
- Fear of activities (e.g., dune bashing, water sports)
- Flight delays or missed connections
- Visa issues
- Change of travel plans
- Personal emergencies
Customers are responsible for ensuring they are medically and physically fit to participate before booking.
6. Weather Conditions
Most tours operate in various weather conditions.
- Mild weather changes do not qualify for refunds.
- If an activity is officially canceled by Royal Arabia due to extreme weather or safety concerns, customers may be offered:
- An alternative date, or
- A credit note (at our discretion)
Refunds are not guaranteed.
7. Third-Party Service Providers
Royal Arabia acts as a booking facilitator for certain experiences operated by third-party providers.
We are not responsible for:
- Operational decisions made by suppliers
- Activity restrictions imposed by authorities
- Changes made by operators
No refund will be issued due to supplier-related adjustments.
8. Chargebacks & Payment Disputes
Customers agree not to initiate chargebacks or payment disputes for valid bookings made under this policy.
In the event of a chargeback:
- Royal Arabia reserves the right to submit this policy, booking confirmations, IP logs, and communication records as evidence.
- Customers may be liable for administrative and legal costs associated with the dispute.
9. Acknowledgment Before Booking
By completing a booking on our website, you confirm that:
- You have read and understood this Refund & Cancellation Policy
- You agree to the strict No Refund terms
- You accept full responsibility for your booking
A confirmation email and payment receipt serve as proof of agreement.
10. Governing Law
This Refund & Cancellation Policy is governed by the laws of the United Arab Emirates.
Any disputes shall be subject to UAE jurisdiction.
