Privacy Policy

Last Updated: 02 March 2026
Company Name: Royal Arabia Tourism LLC
Website: https://royal-arabia.com/

1. Introduction

Royal Arabia Tourism LLC (“Royal Arabia”, “we”, “our”, “us”) is committed to protecting your personal data in accordance with UAE Federal Decree-Law No. 45 of 2021 regarding the Protection of Personal Data (PDPL) and applicable regulations.

This Privacy Policy explains how we collect, process, store, and protect your personal data when you use our website and services.

By accessing our website or booking our services, you acknowledge that you have read and understood this Privacy Policy.

2. Data Controller

Royal Arabia Tourism LLC acts as the Data Controller for personal data collected through our website and booking systems.

For data protection inquiries, contact:
Email: reservation@royal-arabia.com
Phone: +97 1561818129
Address: Al Khabeesi, Deira Office M-01-105 United Arab Emirates

3. Personal Data We Collect

We may collect the following categories of personal data:

A. Identification Data

• Full name
• Nationality
• Passport details (when required for bookings)
• Emirates ID (if required for certain services)

B. Contact Data

• Email address
• Phone number
• Billing address

C. Booking Information

• Tour/activity selection
• Travel dates
• Pickup location
• Special requests

D. Payment Information

• Payment details processed via secure third-party gateways
  (We do not store full card details.)

E. Technical Data

• IP address
• Device information
• Browser type
• Cookies and usage data

4. Legal Basis for Processing (PDPL Compliance)

Under UAE PDPL, we process personal data based on one or more of the following legal grounds:

• Your explicit consent
• Performance of a contract (to complete your booking)
• Compliance with legal obligations
• Legitimate interests (such as fraud prevention and service improvement)

5. Purpose of Data Processing

We process your personal data to:

• Confirm and manage bookings
• Coordinate with tour operators and service providers
• Process payments
• Provide customer support
• Send booking confirmations and updates
• Improve website functionality
• Comply with UAE regulatory requirements
• Prevent fraud and misuse

6. Data Sharing & Disclosure

We may share personal data with:

• Licensed tour operators and activity providers
• Payment processors
• Government authorities (where legally required)
• IT service providers and hosting partners
• Legal advisors and regulatory bodies

All third parties are required to maintain confidentiality and data protection standards consistent with UAE law.

We do not sell personal data.

7. International Data Transfers

If personal data is transferred outside the UAE, we ensure that:

• The receiving country provides an adequate level of data protection; or
• Appropriate safeguards and contractual protections are implemented in accordance with PDPL.

8. Data Retention

We retain personal data only for as long as necessary to:

• Fulfill contractual obligations
• Meet regulatory requirements (including tourism and tax laws)
• Resolve disputes
• Enforce legal agreements

After this period, data is securely deleted or anonymized.

9. Your Rights Under UAE PDPL

Under the UAE PDPL, you have the right to:

• Request access to your personal data
• Request correction of inaccurate data
• Request erasure (where legally permissible)
• Restrict or object to processing
• Withdraw consent at any time
• Request data portability

To exercise your rights, contact:
reservation@royal-arabia.com

We may require identity verification before processing requests.

10. Data Security Measures

We implement appropriate technical and organizational security measures including:

• SSL encryption
• Secure hosting environments
• Restricted data access controls
• Payment gateway security compliance
• Internal data protection policies

While we take reasonable precautions, no digital transmission system is completely secure.

11. Cookies & Tracking Technologies

Our website uses cookies to:

• Enhance user experience
• Analyze website traffic
• Improve service performance

You may manage cookie preferences through your browser settings.

12. Automated Decision-Making

Royal Arabia does not use fully automated decision-making that produces legal or significant effects without human review.

13. Children’s Data

Our services are not intended for individuals under 18 years of age. We do not knowingly collect data from minors without parental consent.

14. Complaints

If you believe your data protection rights have been violated, you may:

1. Contact us directly for resolution
2. File a complaint with the UAE Data Office (as applicable under PDPL)

15. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect legal or operational changes. Updates will be published on this page with a revised effective date.